Shipping policy

Shipping Policy

At PrintOne1, we aim to make every order clear, secure, and transparent from processing to final delivery. You can follow your shipment and know what to expect at each stage of the delivery process.

1) Order Processing

Orders are typically processed within 1 to 3 business days.

During this time, we:

  • Verify your order details
  • Prepare your item for shipment
  • Complete packing and fulfillment
  • Arrange dispatch with the appropriate carrier

Once your order has shipped, you will receive tracking information by email.

2) Estimated Delivery Times

Delivery times depend on the destination, carrier, customs processing, and seasonal demand.

Typical estimated delivery times are:

  • USA: approximately 14 to 20 days
  • International orders: up to 30 days

Please note that these are estimated delivery times and are not guaranteed.

During busy shopping periods, holidays, severe weather, carrier disruptions, or customs delays, delivery may take longer than usual.

3) Order Tracking

Once your order has been dispatched, you will receive a tracking number by email.

Tracking information may take 24 to 72 hours to become active after shipment.

If tracking does not update immediately, this does not necessarily mean that the package has stopped moving. Some carriers update tracking only after the parcel reaches the next processing or distribution facility.

4) Shipping Address

Please review your shipping address carefully before completing your order.

Customers are responsible for providing a complete and accurate delivery address.

If you notice an error after placing your order, please contact us as soon as possible.

We will do our best to assist, but address changes may no longer be possible once the order has entered processing or has already been shipped.

5) International Shipping and Customs

International orders may be subject to customs processing in the destination country.

Customs authorities may apply:

  • Import duties
  • Local taxes
  • Customs clearance fees
  • Other charges required by local regulations

Where applicable, these charges are determined by the destination country and are generally the responsibility of the customer.

Customs processing may also cause additional delivery delays that are outside the direct control of PrintOne1 and the shipping carrier.

6) Delayed Orders

If your order has not arrived within the estimated delivery period, please contact us and provide your order number.

We will review the available tracking information and investigate the current shipment status.

In many cases, delayed packages continue moving through the carrier network and are delivered after an additional processing period.

7) Lost Packages

If a shipment is confirmed as lost after investigation with the carrier or fulfillment partner, we will review the case and, where appropriate, may offer:

  • A replacement shipment
  • A refund

The available resolution will depend on the circumstances of the shipment and the outcome of the investigation.

8) Delivery Issues

If tracking shows that your package has been delivered but you cannot locate it, we recommend:

  • Checking around the delivery location
  • Asking household members or neighbors
  • Checking with your local carrier or delivery office

If the package still cannot be located, please contact us and we will review the available delivery information.

9) Need Help With Your Order?

If you have questions about shipping, delivery, tracking, or a delayed order, please contact PrintOne1 Customer Care.


Please include your order number whenever possible so we can assist you more efficiently.

We typically respond within 24 to 48 business hours.